Caldwell NJ — August 5, 2025 – In today’s insurance landscape, customer complaints are often treated as compliance obligations. Driven by burdensome rules and requirements, companies may design their complaints management programs to suit the needs of a check-the-box exercise.
At this year’s SIFM Annual Conference 2025, taking place at the Borgata Hotel and Casino in Atlantic City from September 7 – 10, Paul Avinger and Demille Kelly will explore how complaints can present a powerful opportunity. Innovative companies are increasingly harnessing complaints as strategic intelligence – unlocking insights to optimize operations, improve the customer experience, and more effectively manage key risks, including fraud more effectively.
Don’t miss Paul Avinger and Demille Kelly of Grant Thornton’s Forensic Advisory Team as they unveil a smarter approach to complaints – shifting the narrative from obligation to opportunity.
The SIFM’s Annual Conference is a premier event for insurance professionals that provides insights into emerging trends in the insurance industry. Over the course of two and a half days, attendees will have the opportunity to engage with experts, explore key developments and discuss pressing topics shaping the future of insurance.
About SIFM
SIFM is a network of top-tier insurance financial professionals spanning global insurance, reinsurance companies, public accounting firms, and associated advisory organizations. SIFM provides resources for the insurance sector by identifying trends and regulatory issues that could significantly impact the financial aspects of the industry. Membership grants access to our network of industry peers, specialized resources, and expert knowledge.
For more information contact: Diane Mensinger (973 303 6297) or visit SIFM.org.